config

Customer Service Charter

  • Our Commitments
  • Comply with the Approved Annual Road Work Programme
  • Design, construction and maintenance of national trunk roads to a motorable condition.
  • Conserve and protect the environment and ensure that all environment regulations are adhered to in the implementation of all projects.
  • Respond to emergencies that disrupt road communication.
  • Restore road services within 14 days
  • Inform the public on steps being undertaken to address the disruption.
  • Provide appropriate road safety mechanisms and educate the public on the same
  • Zero tolerance to corruption
  • To be responsible corporate citizens.

Rights of Clients/Customers

  • All road users
  • The general Public
  • Contractors, suppliers and consultants
  • Ministries and corporate bodies
  • Development partners

Obligations of Our Clients/Customers Information

Clients/Customers will be expected to provide accurate and timely information and documentation where required for effective service.

Procurement of goods and services

Our clients/customers are expected to be familiar with rules and regulations on procurement of services.

Road safety

Clients/Customers shall adhere to road safety measures and observe all signs posted for their safety.

Corruption

Clients/Customers should not engage in any corrupt practices with Authority’s staff.

Respect

Clients/Customers have an obligation to give the Authority’s staff maximum cooperation and accord them due respect and freedom to carry out their lawful duties. Customers/clients should not intimidate abuse, threaten or influence Authority staff in any manner whatsoever.

quick info

LATEST UPDATES



Who's Online

We have 52 guests and no members online

Let's go social

fb1   twitter1   1478812163 social square google plus1   1478812150 social youtube square1   1478812020 Instagram   1478812106 social linkedin square1  

News letter