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About Kenya National Highways Authority

Kenya National Highways Authority (KeNHA) is a state corporation, established under the Kenya Roads Act 2007 with the responsibility for the management, development, rehabilitation and maintenance of international trunk roads linking centres of international importance and crossing international boundaries or terminating at international ports(Class A road), national trunk roads linking internationally important centres (Class B roads), and primarily roads linking provincially important centres to each other or two higher-class roads (Class C roads).In undertaking this mandate, the Authority propels the country to achieve its infrastructure goals espoused in the vision 2030.

The road system in Kenya is the major mode of transport interconnecting the rural areas to urban centers and regional markets. The road network accounts for about 93% of freight traffic.Currently,the entire network is approximately 177,000 km out of which about 63,000 km are classified ,14,000 km are unclassified urban roads and the balance of about 1000,000 km are unclassified rural road.

KeNHA road system classified by type and classification

Road Class
International Trunk Roads (A)
National Trunk Roads (B)
Special Roads (S)
Total

 

The Authority was inaugurated in September 2008 and the Director General appointed in December2008.It is managed by a Board of Directors with the Director General serving as Secretary to the Board and the Chief Executive officer. Since inception, the Authority has embarked on several projects to rehabilitate, construct or maintain the network. The focus is to the entire network to a good motorable condition, to facilitate both domestic and regional trade.

The inception of KeNHA was part of the wider reforms to improve the running of the roads sub sector that included defining clear mandates for every agency involved in the sector, establishing Authorities with specific focus on roads management and a need to manage road matters in a professional manner so as to ensure greater returns on investment (ROI).


 

Good Corporate Governance:KeNHA will embrace and practice good corporate governance. In this regard, we shall ensure that all our processes and procedures are marked by efficiency, effectiveness, transparency and integrity. KeNHA will strive to build and maintain the trust of the public and stakeholders.

Professionalism: KeNHA will in all its actions and interactions maintain ethical behavior, professional etiquette, honesty and timeliness

Teamwork and Partnership: KeNHA shall foster a teamwork environment characterized by interdepartmental consultations, good working relations with other Government institutions, private sector, non-Government organizations and international bodies

Equality and Fairness: KeNHA will ensure fairness, equality and equity in employment and service delivery.

Innovativeness: Innovativeness and creativity shall be the hallmark of KeNHA activities as we initiate and adapt to change.

Environmental Stewardship:KeNHA will develop, manage, rehabilitate and maintain national trunk roads taking into consideration environmental safeguards.

OUR STRATEGIC OBJECTIVES

  • Enhancement of institutional framework and internal capacity
  • Enhancement of road network capacity and quality
  • Security and protection of national trunk road reserves and assets
  • Environmental sustainability and promotion of social interests
  • Promotion of the use of local resources in road construction and maintenance
  • Improvement in road safety and security
  • Mainstreaming cross-cutting issues.

Customer Service Charter

  • Our Commitments
  • Comply with the Approved Annual Road Work Programme
  • Design, construction and maintenance of national trunk roads to a motorable condition.
  • Conserve and protect the environment and ensure that all environment regulations are adhered to in the implementation of all projects.
  • Respond to emergencies that disrupt road communication.
  • Restore road services within 14 days
  • Inform the public on steps being undertaken to address the disruption.
  • Provide appropriate road safety mechanisms and educate the public on the same
  • Zero tolerance to corruption
  • To be responsible corporate citizens.

Rights of Clients/Customers

  • All road users
  • The general Public
  • Contractors, suppliers and consultants
  • Ministries and corporate bodies
  • Development partners

Obligations of Our Clients/Customers Information

Clients/Customers will be expected to provide accurate and timely information and documentation where required for effective service.

Procurement of goods and services

Our clients/customers are expected to be familiar with rules and regulations on procurement of services.

Road safety

Clients/Customers shall adhere to road safety measures and observe all signs posted for their safety.

Corruption

Clients/Customers should not engage in any corrupt practices with Authority’s staff.

Respect

Clients/Customers have an obligation to give the Authority’s staff maximum cooperation and accord them due respect and freedom to carry out their lawful duties. Customers/clients should not intimidate abuse, threaten or influence Authority staff in any manner whatsoever.


 

Change of Address

Clients are required to update the Authority on any change of their contacts or address.

Construction and maintenance of roads

The contractor will ensure roads are constructed and maintained according to the standard specifications. Consultants will also be expected to carry out their mandate in accordance with the standards laid down in the contract documents.

Protection and preservation of the road infrastructure

In order for the road infrastructure to remain in good condition, Clients/Customers should observe the following:

No vehicle(s) - overload

No vandalism of road furniture

Respect traffic regulations and speed limits.

Redress Mechanism

Customers/Clients who have a complaint, remark or suggestion to make can seek redress as follows;

Make formal complaint to the head of the station where the service was rendered.

Make a complaint to Regional Manager.

A customer/client may make complaints or suggestions to the Director General through the physical address, post, telephone, fax, short message or e-mail provided.

Use the Suggestion and Corruption reporting boxes maintained in the Headquarters and Regional offices


 

We shall respond to our clients/customers complaints, suggestions or remarks promptly. Enquiries that are of technical nature shall be acknowledged within five days of receipt and referred to relevant technical offices for action/response.

QUALITY POLICY

KeNHA is committed to the provision of safe, quality and adequate national road network (class A, B & S) sustainable socio-economic development for Kenyans and the region and shall endeavor to exceed the expectations.

In pursuit of this, the Authority shall comply with applicable requirements and continually improve the effectiveness of the Quality Management System based on ISO 9001:2008.

KeNHA’s top management shall review this policy and established quality objectives on an annual basis to ensure continuing suitability

ISO CERTIFICATION

In 2011, KeNHA embarked on a journey to have the Authority ISO 9001:2008 certified in a bid to provide consistent and satisfactory services to its customers as well as streamline all its operations.

The process started by coming up with a Quality Management System (QMS) that would bring about uniformity on how duties are discharged in all KeNHA offices, both at the Head Office and in the Regional Offices.

The process began by sensitizing all KeNHA staff on what ISO 9001:2008 certification entails, and its importance to the Authority. Later, representatives from each Department/Section were appointed and trained to become the ISO Champions in their respective operational offices, with their principle role being to oversee the implementation of the process in their respective offices.

In March, 2012 QMS was launched by the Director General in a colorful ceremony, and was witnessed by KeNHA Senior Management and ISO Representatives. Later, the actual implementation of the procedures followed with every Department/Section ensuring compliance.

Training of Quality Auditors was also done and internal quality audits began to take place with frequent follow-up audits being conducted to ensure conformity.


 

Reports highlighting non-conformities were presented to Heads of Departments/Sections after every audit for corrective measures to be taken.

The long journey to ISO 9001:2008 Certification is complete with the pre-certification audit by the certifying body, the Kenya Bureau of Standards (KEBS), having been finalized in June 2013 and with the auditors having recommended that the Authority be ISO 9001:2008 certified.

With the journey having been completed, KeNHA now joins the prestigious list of Government agents that are ISO Certified.

The Authority shall continuously pursue the purpose of improving its procedures and processes, and shall continuously engage both internal and external audits to fulfill this purpose.

INTEGRITY AND ZERO TOLERANCE TO CORRUPTION

The Board and Management of KeNHA upholds and promotes the principles provided in Chapter Six of the Constitution of Kenya on Leadership and integrity and as well upholds and promotes the principles provided for in the institutional Anti-Corruption Policy and the Code of Conduct.

KeNHA has developed a holistic approach to addressing the issue of corruption and integrity. The Authority has established a dedicated function in ensuring zero tolerance to corruption in all its areas of operation, with the function vested within the Corporate Affairs Section of the Authority.

The Authority has continuously engaged its employees as well as the Board in forums aimed at equipping them with the necessary knowledge and skills to help them detect and prevent corruption. Channels to facilitate corruption reporting for staff and stakeholders, as well feedback mechanism on reported cases, have been implemented across the Authority.


 

The Authority has been working closely with the Ethics and Anti-corruption Commission (EACC) in implementing its integrity and anti-corruption strategies. The Authority has also implemented a Corruption Prevention Plan and Strategy as well as developed and implemented a Code of Conduct that gives detailed and clear guidelines on the expected staff behavior, as well as spelling out disciplinary procedures in default.

It’s also notable, the Authority has established a Corruption Prevention Committee to help oversee the implementation of all its anti-corruption initiatives, as well as appointed and trained integrity Assurance Officers to help in the co-ordination of all its Anti-Corruption initiatives

In addition, the Authority has implemented a Public Complaints Committee, as part of the mechanism for dealing with public complaints and ensuring that where possible, all public complaints are resolved within 15 days, and where immediate resolution cannot be achieved within the period, adequate feedback is provided to the complaining party.

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